Outage in W. W. Norton & Company

Credit Card Purchasing Issue

Resolved Minor
April 21, 2025 - Started 8 days ago - Lasted about 9 hours
Official incident page

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Outage Details

We are investigating an issue with new purchases in which some users have reported receiving an error message when using a credit card. Access to products using existing accounts is not impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request
Components affected
W. W. Norton & Company Additional Digital Resources W. W. Norton & Company wwnorton.com (main website)
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 04/21/2025 03:07PM

This incident has been resolved.

INVESTIGATING 8 days ago - at 04/21/2025 06:38AM

We are investigating an issue with new purchases in which some users have reported receiving an error message when using a credit card. Access to products using existing accounts is not impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request

Latest W. W. Norton & Company outages

Purchasing and Account Creation Issue - 7 days ago
System maintenance impacting new purchases and password changes - 12 days ago
Support Ticket Submissions - about 2 months ago
Grades changing within multiple products - about 2 months ago
Exports failing in Norton Testmaker - 4 months ago

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