Outage in WatchGuard

2023-10-27 - EMEA - DNSWatch DNS resolution issues

Resolved Minor
October 27, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing issues with one of our DNS server resolvers. Some customers are experiencing errors we'll post our next update in 1 hour if not sooner.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/27/2023 01:22PM

We are no longer experiencing DNS resolution problems and this incident is now resolved. We apologize for any impact this event has had on you or your customers. The DNS servers are operating normally at this time.

MONITORING over 1 year ago - at 10/27/2023 12:52PM

Our systems show that DNS server resolvers are returning to normal operation and we're monitoring to ensure system stability. We'll post our next update in 30 m, if not sooner.

IDENTIFIED over 1 year ago - at 10/27/2023 12:23PM

We are still waiting for some feedback from our customers to validate the implemented fix. We'll post our next update in 30 minutes, if not sooner.

IDENTIFIED over 1 year ago - at 10/27/2023 11:27AM

A fix has been implemented and we are confirming with the affected users. We'll post our next update in 30 minutes, if not sooner.

INVESTIGATING over 1 year ago - at 10/27/2023 10:21AM

We are currently experiencing issues with one of our DNS server resolvers. Some customers are experiencing errors we'll post our next update in 1 hour if not sooner.

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