Outage in WatchGuard

2024-02-15 - GLOBAL - Issues with Endpoints page

Resolved Minor
February 15, 2024 - Started 9 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We're investigating the errors in WGC portal where the users are unable to access the Monitor and Configure Endpoints page. We'll post our next update in 30min, if not sooner.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/16/2024 12:18AM

This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.

MONITORING 9 months ago - at 02/15/2024 11:55PM

The permanent fix has been implemented and we are continuing to monitor to ensure system stability. We'll post our next update in 30min, if not sooner.

IDENTIFIED 9 months ago - at 02/15/2024 10:49PM

We are no longer experiencing issues with accessing Monitor and Configure Endpoints page. However, we continue to work on a permanent fix. We'll post our next update in 90 minutes, if not sooner.

IDENTIFIED 9 months ago - at 02/15/2024 10:19PM

We have successfully mitigated the issue and are actively working on implementing changes to address it permanently. We'll post our next update in 30 minutes, if not sooner. Thanks for your patience.

IDENTIFIED 9 months ago - at 02/15/2024 09:55PM

We've identified the issue and these are affecting only subscriber accounts. We'll post our next update in 30min, if not sooner.

INVESTIGATING 9 months ago - at 02/15/2024 09:21PM

We're investigating the errors in WGC portal where the users are unable to access the Monitor and Configure Endpoints page. We'll post our next update in 30min, if not sooner.

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