Outage in WatchGuard
2026-08-24 - AMER - AuthPoint Authentication Service Degradation
Resolved MinorIncident Report
Summary AI Generated
WatchGuard's AuthPoint Authentication service in the AMER region experienced a degradation lasting approximately 2.8 hours on August 24, 2026, affecting Logon Agents, SAML, and RADIUS components. The root cause was a failure in a central component responsible for internal communications, resulting in intermittent service disruptions for users. A fix was implemented and the service was confirmed fully restored by 19:35 UTC.
We have identified an issue affecting the AuthPoint Authentication service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 08/24/2026 07:35PM
We are no longer experiencing issues with the AuthPoint Authentication service, and this incident is now resolved. The service is operating normally at this time. We apologize for any impact this may have had on you or your customers.
MONITORING
16 days ago - at 08/24/2026 06:45PM
A fix has been implemented, and the AuthPoint Authentication service is returning to normal. During the incident, users may have experienced intermittent service disruptions. We are actively monitoring the service to ensure system stability. The issue was related to a central component responsible for internal communications that experienced a failure. We’ll post our next update in 60 minutes, if not sooner.
INVESTIGATING
16 days ago - at 08/24/2026 05:43PM
We are continuing to investigate an issue affecting the AuthPoint Authentication service. We apologize for the impact this event has caused. We’ll post our next update in 60 minutes, if not sooner.
INVESTIGATING
16 days ago - at 08/24/2026 04:47PM
We have identified an issue affecting the AuthPoint Authentication service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
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