Outage in Waterford

Users unable to complete enrollment due to zipcode lookup failure

Resolved Minor
August 21, 2024 - Started 10 months ago
Official incident page

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Outage Details

During the upstart enrollment process, users may be unable to complete the enrollment form due to the zipcode field lookup and validation timing out. We have contacted our geocoding partner responsible for this service and are awaiting a resolution.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 08/21/2024 05:53PM

This incident has been resolved.

MONITORING 10 months ago - at 08/21/2024 01:47PM

A fix has been implemented and the enrollment form is now functioning correctly.

IDENTIFIED 10 months ago - at 08/21/2024 01:45PM

A fix has been identified, and a resolution is in progress.

INVESTIGATING 10 months ago - at 08/21/2024 12:57PM

During the upstart enrollment process, users may be unable to complete the enrollment form due to the zipcode field lookup and validation timing out. We have contacted our geocoding partner responsible for this service and are awaiting a resolution.

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