Outage in Waterford
Users unable to complete enrollment due to zipcode lookup failure
Resolved Minor
August 21, 2024 - Started over 1 year ago
Official incident page
Official incident page
Incident Report
During the upstart enrollment process, users may be unable to complete the enrollment form due to the zipcode field lookup and validation timing out. We have contacted our geocoding partner responsible for this service and are awaiting a resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 08/21/2024 05:53PM
This incident has been resolved.
MONITORING
over 1 year ago - at 08/21/2024 01:47PM
A fix has been implemented and the enrollment form is now functioning correctly.
IDENTIFIED
over 1 year ago - at 08/21/2024 01:45PM
A fix has been identified, and a resolution is in progress.
INVESTIGATING
over 1 year ago - at 08/21/2024 12:57PM
During the upstart enrollment process, users may be unable to complete the enrollment form due to the zipcode field lookup and validation timing out. We have contacted our geocoding partner responsible for this service and are awaiting a resolution.
Latest Waterford outages
Dashboards and Reporting Data Processing Is Delayed - 6 months ago
Users unable to authenticate with Waterford Reading Academy products - about 1 year ago
Degraded performance when starting courses - over 2 years ago
Some users are unable to sign or are expierencing unexpected errors while using Waterford Reading Academy and Upstart products. - almost 3 years ago
Decreased Performance on Dashboards, Staff and Students, and Reporting Tabs - almost 3 years ago
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