Outage in Waterford

Dashboards and Reporting Data Processing Is Delayed

Minor
October 20, 2025 - Started about 9 hours ago
Official incident page

Incident Report

We are currently experiencing a delay in the processing of student data due to recent events in Amazon Web Services (AWS). As a result, some dashboards and reports may temporarily display outdated information. Our team is monitoring the situation and will provide updates as data processing returns to normal.
Components affected
Waterford Reporting and Dashboards Waterford mentor.waterford.org Waterford teacher.waterford.org

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
IDENTIFIED about 6 hours ago - at 10/20/2025 07:18PM

We are continuing to work on a fix for this issue data may remain out of date for an additional 12-24 hours.

IDENTIFIED about 7 hours ago - at 10/20/2025 06:36PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 9 hours ago - at 10/20/2025 04:01PM

We are currently experiencing a delay in the processing of student data due to recent events in Amazon Web Services (AWS). As a result, some dashboards and reports may temporarily display outdated information. Our team is monitoring the situation and will provide updates as data processing returns to normal.

Latest Waterford outages

Users unable to authenticate with Waterford Reading Academy products - 7 months ago
Users unable to complete enrollment due to zipcode lookup failure - about 1 year ago
Degraded performance when starting courses - about 2 years ago
Some users are unable to sign or are expierencing unexpected errors while using Waterford Reading Academy and Upstart products. - over 2 years ago
Decreased Performance on Dashboards, Staff and Students, and Reporting Tabs - over 2 years ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook