Outage in Waterford

Some users are unable to sign or are expierencing unexpected errors while using Waterford Reading Academy and Upstart products.

Resolved Minor
June 13, 2023 - Started almost 2 years ago
Official incident page

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Outage Details

We are currently experiencing elevated error rates with our hosting provider. A root cause has been identified, and mitigation steps are currently in progress.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/13/2023 10:46PM

This incident has been resolved.

MONITORING almost 2 years ago - at 06/13/2023 09:12PM

Mitigation efforts have completed services should be fully operational

IDENTIFIED almost 2 years ago - at 06/13/2023 08:53PM

Mitigation efforts are continuing to progress. Elevated error rates are beginning to decline.

IDENTIFIED almost 2 years ago - at 06/13/2023 07:46PM

We are currently experiencing elevated error rates with our hosting provider. A root cause has been identified, and mitigation steps are currently in progress.

Latest Waterford outages

Users unable to authenticate with Waterford Reading Academy products - about 2 months ago
Users unable to complete enrollment due to zipcode lookup failure - 8 months ago
Degraded performance when starting courses - over 1 year ago
Decreased Performance on Dashboards, Staff and Students, and Reporting Tabs - almost 2 years ago
Elevated timeout and error rate effecting student session launch in student applications and manager tile launch in teacher application - about 2 years ago

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