Outage in Waterford

Decreased Performance on Dashboards, Staff and Students, and Reporting Tabs

Resolved Minor
May 17, 2023 - Started about 2 years ago
Official incident page

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Outage Details

Some users may experience long load times and timeouts on the dashboards, staff and students, and reporting tabs. The team is aware of this issue and is actively investigating.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 05/17/2023 05:43PM

This incident has been resolved.

MONITORING about 2 years ago - at 05/17/2023 04:32PM

Services have been restored

IDENTIFIED about 2 years ago - at 05/17/2023 03:59PM

Restoration of services is currently in progress

IDENTIFIED about 2 years ago - at 05/17/2023 03:13PM

The team has identified a solution and is working to restore services.

INVESTIGATING about 2 years ago - at 05/17/2023 02:43PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 05/17/2023 02:41PM

Some users may experience long load times and timeouts on the dashboards, staff and students, and reporting tabs. The team is aware of this issue and is actively investigating.

Latest Waterford outages

Users unable to authenticate with Waterford Reading Academy products - 3 months ago
Users unable to complete enrollment due to zipcode lookup failure - 10 months ago
Degraded performance when starting courses - over 1 year ago
Some users are unable to sign or are expierencing unexpected errors while using Waterford Reading Academy and Upstart products. - almost 2 years ago
Elevated timeout and error rate effecting student session launch in student applications and manager tile launch in teacher application - about 2 years ago

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