Outage in Waterford

Degraded performance when starting courses

Resolved Minor
September 12, 2023 - Started about 2 years ago
Official incident page

Incident Report

We have identified longer than usual wait times when launching and playing activities and are actively investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/12/2023 06:26PM

The issue has been resolved however, it impacted our data replication processes reports, dashboards and upstart assignments may be delayed as jobs resume normal operation.

MONITORING about 2 years ago - at 09/12/2023 05:34PM

Additional mitigation steps have been taken, and wait times are back to normal levels.

IDENTIFIED about 2 years ago - at 09/12/2023 04:34PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 09/12/2023 04:34PM

We have identified the root cause and are working on a mitigation strategy.

INVESTIGATING about 2 years ago - at 09/12/2023 03:08PM

We have identified longer than usual wait times when launching and playing activities and are actively investigating the issue.

Latest Waterford outages

Users unable to authenticate with Waterford Reading Academy products - 7 months ago
Users unable to complete enrollment due to zipcode lookup failure - about 1 year ago
Some users are unable to sign or are expierencing unexpected errors while using Waterford Reading Academy and Upstart products. - over 2 years ago
Decreased Performance on Dashboards, Staff and Students, and Reporting Tabs - over 2 years ago
Elevated timeout and error rate effecting student session launch in student applications and manager tile launch in teacher application - over 2 years ago

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