Outage in Waterford
Degraded performance when starting courses
Resolved Minor
September 12, 2023 - Started over 2 years ago
Official incident page
Official incident page
Incident Report
We have identified longer than usual wait times when launching and playing activities and are actively investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 09/12/2023 06:26PM
The issue has been resolved however, it impacted our data replication processes reports, dashboards and upstart assignments may be delayed as jobs resume normal operation.
MONITORING
over 2 years ago - at 09/12/2023 05:34PM
Additional mitigation steps have been taken, and wait times are back to normal levels.
IDENTIFIED
over 2 years ago - at 09/12/2023 04:34PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
over 2 years ago - at 09/12/2023 04:34PM
We have identified the root cause and are working on a mitigation strategy.
INVESTIGATING
over 2 years ago - at 09/12/2023 03:08PM
We have identified longer than usual wait times when launching and playing activities and are actively investigating the issue.
Latest Waterford outages
Dashboards and Reporting Data Processing Is Delayed - 6 months ago
Users unable to authenticate with Waterford Reading Academy products - about 1 year ago
Users unable to complete enrollment due to zipcode lookup failure - over 1 year ago
Some users are unable to sign or are expierencing unexpected errors while using Waterford Reading Academy and Upstart products. - almost 3 years ago
Decreased Performance on Dashboards, Staff and Students, and Reporting Tabs - almost 3 years ago
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