Outage in Waterford
Elevated timeout and error rate effecting student session launch in student applications and manager tile launch in teacher application
Resolved Major
April 15, 2023 - Started about 3 years ago
Official incident page
Official incident page
Incident Report
We see an increase in timeouts and 500 errors when launching student sessions from my.waterford.org and launching the manager tile from teacher.waterford.org. The issue is under investigation.
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 years ago - at 04/15/2023 11:30AM
This issue has been resolved
MONITORING
about 3 years ago - at 04/15/2023 11:18AM
The root cause has been addressed, and affected functionality has been restored.
IDENTIFIED
about 3 years ago - at 04/15/2023 10:56AM
The root cause has been identified. We are working to restore services.
INVESTIGATING
about 3 years ago - at 04/15/2023 10:41AM
We see an increase in timeouts and 500 errors when launching student sessions from my.waterford.org and launching the manager tile from teacher.waterford.org. The issue is under investigation.
Latest Waterford outages
Dashboards and Reporting Data Processing Is Delayed - 6 months ago
Users unable to authenticate with Waterford Reading Academy products - about 1 year ago
Users unable to complete enrollment due to zipcode lookup failure - over 1 year ago
Degraded performance when starting courses - over 2 years ago
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