Outage in Waterford

Elevated timeout and error rate effecting student session launch in student applications and manager tile launch in teacher application

Resolved Major
April 15, 2023 - Started about 2 years ago
Official incident page

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Outage Details

We see an increase in timeouts and 500 errors when launching student sessions from my.waterford.org and launching the manager tile from teacher.waterford.org. The issue is under investigation.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 04/15/2023 11:30AM

This issue has been resolved

MONITORING about 2 years ago - at 04/15/2023 11:18AM

The root cause has been addressed, and affected functionality has been restored.

IDENTIFIED about 2 years ago - at 04/15/2023 10:56AM

The root cause has been identified. We are working to restore services.

INVESTIGATING about 2 years ago - at 04/15/2023 10:41AM

We see an increase in timeouts and 500 errors when launching student sessions from my.waterford.org and launching the manager tile from teacher.waterford.org. The issue is under investigation.

Latest Waterford outages

Users unable to authenticate with Waterford Reading Academy products - about 2 months ago
Users unable to complete enrollment due to zipcode lookup failure - 8 months ago
Degraded performance when starting courses - over 1 year ago
Some users are unable to sign or are expierencing unexpected errors while using Waterford Reading Academy and Upstart products. - almost 2 years ago
Decreased Performance on Dashboards, Staff and Students, and Reporting Tabs - almost 2 years ago

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