Outage in Waterford

Degraded Performance and Errors when accessing Dashboard or Staff and Students Tab

Resolved Minor

November 07, 2022 - Started over 3 years ago
Official incident page

Incident Report

Currently, in teacher.waterford.org, users may experience issues loading the dashboard tab, staff and students tab, courses and goals, or reports tab when searching at the student level.

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 11/07/2022 05:57PM

The issue has been resolved, and mitigation steps have been completed.

IDENTIFIED over 3 years ago - at 11/07/2022 05:35PM

Remediation is still in process, taking longer than initially estimated.

IDENTIFIED over 3 years ago - at 11/07/2022 04:31PM

The source of the issue has been identified, remediation steps are currently in progress estimated time to completion is approx 60 mins.

INVESTIGATING over 3 years ago - at 11/07/2022 03:54PM

Currently, in teacher.waterford.org, users may experience issues loading the dashboard tab, staff and students tab, courses and goals, or reports tab when searching at the student level.

Latest Waterford outages

Dashboards and Reporting Data Processing Is Delayed - 4 months ago

Users unable to authenticate with Waterford Reading Academy products - 11 months ago

Users unable to complete enrollment due to zipcode lookup failure - over 1 year ago

Degraded performance when starting courses - over 2 years ago

Some users are unable to sign or are expierencing unexpected errors while using Waterford Reading Academy and Upstart products. - over 2 years ago

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