Webex Dedicated Instance: Some users may experience inter-data center connectivity issues in the AMER region

Engineering confirmed impact has been mitigated and services are now healthy and available.

We will continue to monitor to ensure service stability.

Engineering team has confirmed that the impact has been mitigated and is actively working towards fully restoring the service.

We appreciate your patience while we address this service incident.

Engineering confirmed that services are now showing signs of recovery. Engineering will continue to mitigate any existing impact to ensure full restoration.

We appreciate your patience while we address this service incident.

Engineering continues to work with the service provider towards service restoration. In addition to the previously called out impact, some administrators may continue to experience issues with device registrations. Some Webex Calling users may experience failures with placing calls.

Thank you for your continued patience as we address this service incident.

The engineering team is collaborating with the service provider to oversee and support restoration efforts, with everyone fully committed to restoring the affected services. We will continue to provide updates as they become available.

We apologize for the inconvenience and appreciate your patience while we work to address this service incident.

Engineering continues to work towards full service restoration.

We appreciate your continued patience as we address this service incident.

Engineering has identified the issue to be impacting the network edge to core connectivity. Phone registrations should fail over. Inbound/outbound calls should not be impacted. Inter-data center connectivity issues are also observed for SME and Expressways. We are working with the service provider to restore the connectivity.

Thank you for your continued patience as we address this service incident.

Engineering is investigating an issue that may cause some customers to experience inter-data center connectivity problems between nodes in the AMER region. Customers may be experiencing alerts and alarms, UC nodes may be inaccessible, phone registrations may fail over, and there may be database replication alerts.

We are working to restore services as quickly as possible and apologize for the inconvenience this may cause.