Outage in Webex by Cisco

Webex Contact Center: Authentication failures

Resolved Minor
June 04, 2025 - Started 2 days ago - Lasted about 1 hour

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Outage Details

Engineering is investigating an issue impacting users ability to login to Agent Desktop and logged in agents are unable to complete the wrap up. This is impacting users connected to Singapore and Japan data center. We are working towards restoring services and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex Contact Center
Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 06/04/2025 01:24PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 2 days ago - at 06/04/2025 01:09PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 2 days ago - at 06/04/2025 12:25PM

Engineering is investigating an issue impacting users ability to login to Agent Desktop and logged in agents are unable to complete the wrap up. This is impacting users connected to Singapore and Japan data center.

We are working towards restoring services and apologize for the inconvenience this may cause.

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