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Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
Engineering is investigating an issue impacting users ability to login to Agent Desktop and logged in agents are unable to complete the wrap up. This is impacting users connected to Singapore and Japan data center.
We are working towards restoring services and apologize for the inconvenience this may cause.
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