Outage in Webex by Cisco

Webex Contact Center: Authentication failures

Resolved Minor
June 04, 2025 - Started 2 days ago - Lasted about 1 hour

Need to monitor Webex by Cisco outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Webex by Cisco, and never miss an outage again.
Start Free Trial

Outage Details

Engineering is investigating an issue impacting users ability to login to Agent Desktop and logged in agents are unable to complete the wrap up. This is impacting users connected to Singapore and Japan data center. We are working towards restoring services and apologize for the inconvenience this may cause.
Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 06/04/2025 01:24PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 2 days ago - at 06/04/2025 01:09PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 2 days ago - at 06/04/2025 12:25PM

Engineering is investigating an issue impacting users ability to login to Agent Desktop and logged in agents are unable to complete the wrap up. This is impacting users connected to Singapore and Japan data center.

We are working towards restoring services and apologize for the inconvenience this may cause.

Be the first to know when Webex by Cisco and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook