Outage in Webex by Cisco

Webex Meetings: SIP (on-prem) devices unable to join Webex Meetings in APAC region

Resolved Minor
June 19, 2025 - Started 6 months ago - Lasted 32 minutes

Incident Report

Engineering is investigating an issue that may cause some SIP (on-prem) devices to be unable to join Webex Meetings in the APAC Regions. There is no impact to Webex Cloud Registered Devices. Engineering is working on restoring services and we apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Meetings

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Latest Updates ( sorted recent to last )
MONITORING 6 months ago - at 06/19/2025 12:37AM

Engineering completed mitigation activities and services are now healthy and available.

We will continue to monitor to ensure service stability.

IDENTIFIED 6 months ago - at 06/19/2025 12:22AM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 6 months ago - at 06/19/2025 12:17AM

Engineering is investigating an issue that may cause some SIP (on-prem) devices to be unable to join Webex Meetings in the APAC Regions. There is no impact to Webex Cloud Registered Devices.

Engineering is working on restoring services and we apologize for any inconvenience this may cause.

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