Outage in Webex by Cisco
Webex Dedicated Instance: Customers are unable to access the DI CUCM User Interface through cross-launch in Webex Control Hub
Resolved Minor
June 04, 2026 - Started 6 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
Webex Dedicated Instance customers in the US and ANZ regions were unable to access the DI CUCM user interface through cross-launch functionality in Webex Control Hub. Engineering identified the root cause and implemented remediation activities to restore access. The service was fully restored after 4.6 hours with continued monitoring to ensure stability.
Engineering is investigating an issue where Webex Dedicated Instance customers are unable to access the DI CUCM user interface through cross-launch in Control Hub. The issue affects customers in the US and ANZ regions.
We appreciate your patience while we address this service incident.
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Latest Updates ( sorted recent to last )
MONITORING
5 days ago - at 06/04/2026 08:27PM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
6 days ago - at 06/04/2026 04:52PM
Engineering has identified the issue and is working on a fix to restore services. We will continue to provide updates as they become available.
We appreciate your patience while we address this service incident.
INVESTIGATING
6 days ago - at 06/04/2026 04:22PM
Engineering is investigating an issue where Webex Dedicated Instance customers are unable to access the DI CUCM user interface through cross-launch in Control Hub. The issue affects customers in the US and ANZ regions.
We appreciate your patience while we address this service incident.
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