Webex Services: Service degradation for multiple services hosted in the US region

Engineering has resolved the issues impacting Webex services. US-based Webex Contact Center agents experiencing WebRTC-related issues-such as login failures, desktop telephony selection errors, or difficulties placing and answering calls-should log out of the Agent Desktop, close all browser windows and tabs, and then relaunch and log back in to restore full functionality.

We will continue to monitor to ensure service stability.

We are pleased to confirm that the majority of our platform services have been successfully restored and are currently operating within normal parameters. At this time, our focus remains on resolving the remaining issues impacting Webex Contact Center and restoration of some previous Webex Calling voicemail recordings, which are expected to be fully remediated later tonight.

We are actively monitoring these systems and will provide further updates as soon as full service functionality is verified.

Our engineering teams are continuing to work to restore the remaining impacted Webex services. We will provide further updates as new information becomes available.

Thank you for your continued patience.

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

Our engineering and operations teams remain fully engaged and are actively working to resolve the remaining issues as quickly as possible. We will continue to monitor the environment closely and provide updates as we progress toward full restoration.

We appreciate your ongoing patience as we work to resolve this service incident.

Some Webex services have recovered and are stabilizing, while others continue to experience degraded performance. Our engineering and operations teams remain fully engaged and are actively working to resolve the remaining issues as quickly as possible. We will continue to monitor the environment closely and provide updates as we progress toward full restoration.

We appreciate your ongoing patience as we work to resolve this service incident.

We are currently observing that some Webex services have recovered and are stabilizing, while others continue to experience degraded performance. Our engineering and operations teams remain fully engaged and are actively working to resolve the remaining issues as quickly as possible. We will continue to monitor the environment closely and provide updates as we progress toward full restoration.

We appreciate your ongoing patience as we work to resolve this service incident.

Our engineering teams are continuing to work diligently to resolve the ongoing issue affecting the Webex services environment. We will provide updates as soon as they become available.

We appreciate your ongoing patience as we work to resolve this service incident.

We are currently observing positive signs of recovery across our Webex service environment. While several core components are stabilizing, some services continue to experience degraded performance. Our engineering and operations teams remain fully engaged and are actively working to resolve these remaining issues as quickly as possible.

We are actively monitoring the environment and will provide further updates as we reach full restoration.

We are currently observing positive indicators of recovery across our Webex service environment. While stability is returning to several core components, please be advised that certain services continue to operate in a degraded state. Our engineering and operations teams are fully mobilized with all hands on deck to investigate these remaining issues and expedite a complete return to normal service levels. Restoring full functionality and ensuring the reliability of our platform remains our highest priority.

We are actively monitoring the environment and will provide further updates as we reach full restoration.

All hands are on deck, and our engineering team is actively working to restore services.

We are observing signs of recovery and appreciate your ongoing patience as we work to resolve this service incident.

Engineering has further identified that the issue is also causing failures in device pairing, device status not updating, one-way audio during calls, and connection or registration failures affecting board features. Webex Calling Voicemail deposits and transcriptions are delayed, retrievals are unavailable, and organizations with mandatory call recording cannot make or receive calls. Additionally, users are unable to log in to Slido.com.

We will continue to provide updates as they become available. All hands are on deck to restore services. Thank you for your continued patience and we apologize for the inconvenience this may cause.

Engineering has identified the issue and continues to work toward full restoration of services hosted in the US region. Further investigation has determined that this service degradation is also impacting users in other regions. Although the impact is exclusive to the US region, some services in other regions are dependent when connecting to the US and may show signs of degradation. Also, in addition to the previously identified impact, Wholesale and Webex for BroadWorks customer and user provisioning are also affected.

We appreciate your ongoing patience as we work to resolve this service incident.

Engineering is investigating an issue impacting Webex services hosted in the US region. Users and administrators are experiencing intermittent failures across several Webex services, including logging in to the Webex App, Webex Control Hub, and Webex Developer Portal. Some Webex Calling users are encountering intermittent call failures, while a subset of callers may experience issues connecting to the Webex Contact Center. Additionally, delays or failures may occur when sending or receiving messages in the Webex App, and users are unable to log in to https://developer.webex.com/. Some users may observe split meeting conditions when joining from video devices or using SIP connections, as well as failures when utilizing in-meeting features such as content sharing, mute/unmute, and roster updates. Webex Contact Center agents may be unable to log in to Agent Desktop services and may experience intermittent call delivery failures.

We are working towards restoring services and apologize for the inconvenience this may cause.