Outage in Webex by Cisco
Webex Calling: Some users in the US region may experience one-way audio for PSTN calls
Resolved Minor
August 07, 2026 - Started 4 days ago
- Lasted 44 minutes
Incident Report
Summary AI Generated
Webex Calling in the US region experienced an issue where affected users encountered one-way audio or complete loss of media during PSTN calls. The incident lasted approximately 44 minutes before engineering identified and remediated the root cause. Services were fully restored and placed under continued monitoring to ensure stability.
Engineering is investigating an issue impacting Webex Calling for users in the US region. Affected users may experience complete loss of media or one-way audio for PSTN calls. We will provide the next update in one hour or sooner if new information becomes available.
We are working to restore services as quickly as possible and apologize for the inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
4 days ago - at 08/07/2026 03:15PM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
4 days ago - at 08/07/2026 03:12PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the progress closely and will provide the next update in one hour or sooner should significant progress occur.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
4 days ago - at 08/07/2026 02:57PM
Engineering is investigating an issue impacting Webex Calling for users in the US region. Affected users may experience complete loss of media or one-way audio for PSTN calls. We will provide the next update in one hour or sooner if new information becomes available.
We are working to restore services as quickly as possible and apologize for the inconvenience this may cause.
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