Outage in Webex by Cisco
Webex Contact Center: Call failures for call flows with Webex AI Agent autonomous service for Orgs in the US West Coast region
Resolved Minor
August 06, 2026 - Started 6 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Webex Contact Center experienced intermittent call failures for organizations using the Webex AI Agent autonomous service call flow in the US West Coast region. The incident lasted approximately 1.1 hours before engineering identified the root cause and completed remediation. Services have since been restored and are being monitored for stability.
Engineering is investigating an issue impacting the Webex AI Agent autonomous service in the US West Coast region. Calls to Webex Contact Center Orgs using the Webex AI Agent autonomous service call flow in the US West Coast region may fail intermittently.
We are working to restore services and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex Contact CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
6 days ago - at 08/06/2026 06:27AM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability
IDENTIFIED
6 days ago - at 08/06/2026 06:15AM
Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update within 30 minutes or sooner if significant progress occurs.
Thank you for your continued patience as we address this service incident
INVESTIGATING
6 days ago - at 08/06/2026 05:45AM
Engineering is investigating an issue impacting the Webex AI Agent autonomous service in the US West Coast region. Calls to Webex Contact Center Orgs using the Webex AI Agent autonomous service call flow in the US West Coast region may fail intermittently.
We are working to restore services and apologize for the inconvenience this may cause.
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