Outage in Webex by Cisco
Webex Contact Center: Agents may experience issues with AI summaries for mid-call, transfer, or wrap-up events
Minor
May 26, 2026 - Started about 3 hours ago
Incident Report
Engineering is investigating an issue causing AI summary failures during mid-call, transfer, and wrap-up events for agents.
We are working to restore the service and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Contact CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 2 hours ago - at 05/26/2026 05:19PM
Engineering has identified the issue and is working on a fix to restore services. We will continue to provide updates as they become available.
We appreciate your patience while we address this service incident.
INVESTIGATING
about 3 hours ago - at 05/26/2026 04:23PM
Engineering is investigating an issue causing AI summary failures during mid-call, transfer, and wrap-up events for agents.
We are working to restore the service and apologize for any inconvenience this may cause.
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