Webex Calling: Administrators are experiencing failures with phone provisioning

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update within one hour or sooner if significant progress occurs.

Thank you for your continued patience as we address this service incident.

Our teams remain fully engaged as we continue to investigate this issue. We will provide the next update in two hours or sooner if new information becomes available.

We appreciate your patience while we work to restore services and apologize for the inconvenience this may cause.

Engineering continues to investigate. In addition to the previously reported impact, they have found that users who completely sign out of the Webex App may observe that the Webex Calling phone service is disconnected after they sign back in and may experience failures when reconnecting to phone services.

We appreciate your patience as we work to restore services.

Engineering is investigating an issue impacting Webex Calling phone provisioning. Administrators attempting to add a new phone to Webex Control Hub are experiencing failures, as the new phone is not being provisioned. Existing phones that have been restarted or factory reset are also not being provisioned. We will provide the next update in one hour or sooner if new information becomes available.

We are working to restore services and apologize for the inconvenience this may cause.