Outage in Webex by Cisco
Webex Calling: Users may be unable to record calls
Resolved Minor
September 11, 2026 - Started 9 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Webex Calling experienced a 1.1-hour incident where call recordings were unavailable after calls ended, though calls themselves functioned normally. The issue affected Webex Calling and Voicemail Services. Engineering identified and mitigated the problem, restoring service and continuing to monitor for stability.
Engineering is investigating an issue affecting call recordings. Calls are working as expected, but recordings may not be available after the calls end.
We are working to restore the service and apologize for any inconvenience this may cause. We will provide another update within 30 minutes or sooner if more information becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
9 days ago - at 09/11/2026 09:11PM
Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.
We appreciate your patience while we addressed this service incident.
IDENTIFIED
9 days ago - at 09/11/2026 08:27PM
Engineering has identified the issue affecting call recordings and is currently working toward service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
9 days ago - at 09/11/2026 08:16PM
Engineering is investigating an issue affecting call recordings. Calls are working as expected, but recordings may not be available after the calls end.
We are working to restore the service and apologize for any inconvenience this may cause. We will provide another update within 30 minutes or sooner if more information becomes available.
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