Outage in Webex by Cisco
Developer API: Users may experience delays or failures utilizing Webhooks
Resolved Minor
September 10, 2026 - Started 10 days ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
Webex's Developer API experienced a ~5.6-hour incident where webhook functionality was disrupted, causing failures and delays with bots, notifications, and other webhook-dependent integrations. Engineering identified the root cause and worked toward remediation before confirming full service restoration at 00:30 UTC on September 11, 2026. Monitoring continued post-resolution to ensure stability.
Engineering is investigating an issue that may impact webhook functionality. This may result in failures with bots, notifications, or any other functionality utilizing webhooks. We will provide the next update in 30 minutes or sooner if new information becomes available.
We are working to restore the service and apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
10 days ago - at 09/11/2026 12:30AM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
10 days ago - at 09/10/2026 08:45PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in four hours or sooner should significant progress occur.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
10 days ago - at 09/10/2026 07:45PM
Engineering continues to investigate an issue impacting webhook functionality. We will provide the next update in one hour or sooner if new information becomes available.
We appreciate your patience while we address this issue and apologize for any inconvenience this may cause.
INVESTIGATING
10 days ago - at 09/10/2026 07:16PM
Engineering is investigating an issue that may impact webhook functionality. This may result in failures with bots, notifications, or any other functionality utilizing webhooks. We will provide the next update in 30 minutes or sooner if new information becomes available.
We are working to restore the service and apologize for any inconvenience this may cause.
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