Outage in Webex by Cisco
Webex Meetings: Some users may experience video call join failures
Resolved Minor
July 20, 2026 - Started 1 day ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Webex Meetings experienced a 45-minute incident where users were unable to join video calls via video devices or SIP connections, with additional failures affecting PSTN audio join attempts. Engineering identified the root cause and completed remediation activities, fully restoring services by 15:08 UTC on July 20, 2026.
Engineering is investigating an issue causing intermittent video call join failures. Some users attempting to join meetings using video devices / SIP connections may experience call join failures. Additionally, some users attempting to join audio via PSTN may experience failures. We will provide the next update in one hour or sooner if new information becomes available.
We are working towards restoring services and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex Meetings Webex by Cisco Start/Join Meetings Webex by Cisco Video PlatformTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 07/20/2026 03:08PM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
1 day ago - at 07/20/2026 03:02PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update within one hour or sooner if significant progress occurs.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
1 day ago - at 07/20/2026 02:41PM
Engineering is investigating an issue causing intermittent video call join failures. Some users attempting to join meetings using video devices / SIP connections may experience call join failures. Additionally, some users attempting to join audio via PSTN may experience failures. We will provide the next update in one hour or sooner if new information becomes available.
We are working towards restoring services and apologize for the inconvenience this may cause.
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