Outage in Webex by Cisco
Webex Contact Center: Customers are unable to login via third-party desktop connector
Resolved Minor
July 20, 2026 - Started 1 day ago
- Lasted 8 minutes
Incident Report
Summary AI Generated
Webex Contact Center experienced a minor incident lasting 8 minutes in which some agents were unable to log in via third-party desktop connector. The issue affected the Agent Service component and was under engineering investigation. The incident was resolved within 8 minutes of being reported.
Engineering is investigating an issue impacting some Webex Contact Center agents. Affected users are unable to login via third-party desktop connector. We will provide the next update in one hour or sooner if new information becomes available.
We are working to restore the service and apologize for any inconvenience this may cause.
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INVESTIGATING
1 day ago - at 07/20/2026 01:55PM
Engineering is investigating an issue impacting some Webex Contact Center agents. Affected users are unable to login via third-party desktop connector. We will provide the next update in one hour or sooner if new information becomes available.
We are working to restore the service and apologize for any inconvenience this may cause.
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