Outage in Webex by Cisco
Webex Contact Center: Agents using third-party CRM widget are unable to login to desktop
Resolved Minor
July 20, 2026 - Started 1 day ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Webex Contact Center agents using third-party CRM integrations were unable to log into the Agent Desktop, receiving error 503. The issue lasted approximately 1.1 hours, affecting the Agent Service, though a workaround allowed agents to log in directly to the desktop with limited functionality. Engineering identified and deployed a fix, mitigating the impact, with monitoring continuing to ensure stability.
Engineering is investigating an issue impacting the Agent Desktop login for Webex Contact Center agents. Agents attempting to log in to the desktop are encountering error 503 and are unable to log in. This issue is exclusive to agents of Orgs using CRM integrations for third-party CRM applications. As a workaround, agents can log in directly to the Agent Desktop with limited capability.
We are working towards restoring services and apologize for the inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 07/20/2026 02:47PM
Engineering deployed a fix and impact has been mitigated.
We will continue to monitor to ensure service stability.
IDENTIFIED
1 day ago - at 07/20/2026 02:38PM
Engineering identified the issue and are working to mitigate impact and restore services at this time. We will publish the next update within one hour, or sooner should new information becomes available.
We appreciate your patience while we address this service incident.
INVESTIGATING
1 day ago - at 07/20/2026 01:59PM
Engineering is investigating an issue impacting the Agent Desktop login for Webex Contact Center agents. Agents attempting to log in to the desktop are encountering error 503 and are unable to log in. This issue is exclusive to agents of Orgs using CRM integrations for third-party CRM applications. As a workaround, agents can log in directly to the Agent Desktop with limited capability.
We are working towards restoring services and apologize for the inconvenience this may cause.
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