Outage in Webex by Cisco

Webex Contact Center: Agent call delivery and call control operations are currently degraded

Resolved Minor

May 21, 2026 - Started 5 days ago - Lasted about 1 hour

Incident Report

Summary AI Generated

Webex Contact Center experienced disruptions to agent call delivery and call control operations for approximately 1 hour. The issue affected agents' ability to receive and manage calls through the contact center platform. Engineering identified and resolved the problem through mitigation activities, restoring full functionality to the agent services.

Engineering is investigating an issue that is causing agents to experience disruptions to call delivery and call control operations. We are working towards service restoration and apologize for any inconvenience this may cause.

Components affected

Webex by Cisco Webex Contact Center Webex by Cisco Agent Service

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Latest Updates ( sorted recent to last )

MONITORING 5 days ago - at 05/22/2026 02:49AM

Engineering has completed mitigation activities, and the Webex Contact Center agent services have been restored to full functionality. We will continue to monitor to ensure service stability.

We appreciate your patience while we addressed this service incident.

IDENTIFIED 5 days ago - at 05/22/2026 02:37AM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 5 days ago - at 05/22/2026 01:59AM

Engineering is investigating an issue that is causing agents to experience disruptions to call delivery and call control operations.

We are working towards service restoration and apologize for any inconvenience this may cause.

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