Outage in Webex by Cisco
Webex Contact Center: Some Agents in the US region may experience intermittent call failures
Resolved Minor
May 18, 2026 - Started 2 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Webex Contact Center experienced intermittent call failures affecting agents in the US region for 1.6 hours. The issue impacted call delivery functionality, preventing some agents from successfully handling calls. Engineering identified and resolved the problem through remediation activities, with services fully restored and monitoring ongoing.
Engineering is investigating an issue impacting Webex Contact Center users in US region. Affected agents may experience intermittent call failures.
We are working to restore the service and apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 05/18/2026 05:02PM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
2 days ago - at 05/18/2026 04:58PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
2 days ago - at 05/18/2026 04:19PM
Engineering is investigating an issue impacting Webex Contact Center users in US region. Affected agents may experience intermittent call failures.
We are working to restore the service and apologize for any inconvenience this may cause.
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