Outage in Webex by Cisco
Webex Contact Center Enterprise: Reports of service degradation in the WxCCE environment
Resolved Minor
May 29, 2026 - Started 5 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
Webex Contact Center Enterprise experienced service degradation for 3.9 hours, affecting the contact center environment's operational performance. Engineering identified the root cause and implemented mitigation measures to restore normal service functionality. The incident was resolved with continued monitoring to ensure service stability.
Engineering is investigating reports of service degradation in the Webex Contact Center Enterprise environment. We are currently conducting a comprehensive impact assessment and will provide an update as new information becomes available.
We are working to restore the service and apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
5 days ago - at 05/30/2026 02:49AM
Engineering has implemented mitigation measures for the reported service degradation in the Webex Contact Center Enterprise environment and services are now operational. We will continue to monitor to ensure continued service stability.
We appreciate your patience while we addressed this service incident.
IDENTIFIED
5 days ago - at 05/30/2026 01:55AM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
5 days ago - at 05/30/2026 01:35AM
Engineering is investigating reports of service degradation in the Webex Contact Center Enterprise environment. We are currently conducting a comprehensive impact assessment and will provide an update as new information becomes available.
We are working to restore the service and apologize for any inconvenience this may cause.
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