Outage in Webex by Cisco
Webex Contact Center: Some users in the US region may experience errors when attempting to access real-time reports and dashboard visualizations within the Analyzer UI
Resolved Minor
May 19, 2026 - Started 1 day ago
- Lasted 28 minutes
Incident Report
Summary AI Generated
Some Webex Contact Center users in the US region experienced errors when attempting to access real-time reports and dashboard visualizations within the Analyzer UI. The issue affected the Reports and Administrative Service components of Webex Contact Center. Engineering identified the root cause and completed remediation activities, restoring services after 28 minutes of disruption.
Engineering is investigating an issue where some Webex Contact Center users in the US region may experience errors when accessing real-time reports and dashboard visualizations within the Analyzer UI.
We are working to restore the service and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Contact Center Webex by Cisco Reports and Administrative ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 05/19/2026 12:15PM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
1 day ago - at 05/19/2026 12:04PM
Engineering has identified the cause of the issue impacting Webex Contact Center users in the US region, where some may experience errors when accessing real-time reports and dashboard visualizations within the Analyzer UI.
We are working to restore the service and apologize for any inconvenience this may cause.
INVESTIGATING
1 day ago - at 05/19/2026 11:54AM
Engineering is investigating an issue where some Webex Contact Center users in the US region may experience errors when accessing real-time reports and dashboard visualizations within the Analyzer UI.
We are working to restore the service and apologize for any inconvenience this may cause.
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