Outage in Webex by Cisco
Developer API: Meeting Quality data not available for some administrators using API
Resolved Minor
May 19, 2026 - Started 1 day ago
- Lasted about 9 hours
Incident Report
Summary AI Generated
Webex experienced an issue where some administrators were unable to access meeting quality data through the Developer API, lasting 8.7 hours. The problem was isolated to API access for meeting quality data only, with no impact to Webex Control Hub Analytics functionality. Engineering deployed a fix that fully restored API functionality and resolved the access issue.
Engineering is investigating an issue preventing some administrators from accessing meeting quality data using the API or in Webex Control Hub.
We are working towards restoring services and apologize for the inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
about 21 hours ago - at 05/20/2026 04:21AM
Engineering has deployed the required fix and has resolved the issue that was preventing some users from retrieving meeting quality data using the API.
The API functionality is fully restored. We will continue to monitor to ensure service stability.
IDENTIFIED
1 day ago - at 05/19/2026 08:44PM
After further investigation, our engineering team has determined that the issue is impacting only Meeting Quality data via API. There is no operational impact to Webex Control Hub Analytics. We are continuing to investigate and will provide updates as more information becomes available.
We appreciate your understanding and patience as we work to restore services.
IDENTIFIED
1 day ago - at 05/19/2026 08:26PM
Engineering has identified the issue and is working on a fix to restore services. We will continue to provide updates as they become available.
We appreciate your patience while we address this service incident.
INVESTIGATING
1 day ago - at 05/19/2026 07:58PM
Engineering is investigating an issue preventing some administrators from accessing meeting quality data using the API or in Webex Control Hub.
We are working towards restoring services and apologize for the inconvenience this may cause.
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