Outage in Webex by Cisco

Webex Calling: Administrators may experience failures with some provisioning tasks

Resolved Minor
June 26, 2025 - Started 4 months ago - Lasted 28 minutes

Incident Report

Engineering is investigating an issue impacting some Webex Calling provisioning tasks. Administrators attempting to create users or add call recording for a user using APIs and/or in Webex Control Hub may experience failures. Additionally, administrators may not be able to fetch local gateway trunk status. We are working towards restoring the services and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex Calling

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Latest Updates ( sorted recent to last )
MONITORING 4 months ago - at 06/26/2025 02:50PM

Engineering completed mitigation activities and services are now healthy and available.

We will continue to monitor to ensure service stability.

IDENTIFIED 4 months ago - at 06/26/2025 02:43PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 4 months ago - at 06/26/2025 02:36PM

Engineering is investigating an issue impacting some Webex Calling provisioning tasks. Administrators attempting to create users or add call recording for a user using APIs and/or in Webex Control Hub may experience failures. Additionally, administrators may not be able to fetch local gateway trunk status.

We are working towards restoring the services and apologize for the inconvenience this may cause.

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