Outage in Webex by Cisco

Webex Calling: Some users in the EU region are unable to login to Cloud phone services in Webex App

Resolved Minor
June 24, 2025 - Started 3 days ago - Lasted about 1 hour

Need to monitor Webex by Cisco outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Webex by Cisco, and never miss an outage again.
Start Free Trial

Outage Details

Engineering is investigating an issue impacting phone services login in Webex App for Webex calling users in the EU region. Some users in the EU region are experiencing failures when attempting to login to Cloud phone services in Webex App. As a work around they can use their registered device to make and receive calls. We are working towards restoring the services and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex Calling
Latest Updates ( sorted recent to last )
MONITORING 3 days ago - at 06/24/2025 04:03PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 3 days ago - at 06/24/2025 03:14PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 3 days ago - at 06/24/2025 02:47PM

Engineering is investigating an issue impacting phone services login in Webex App for Webex calling users in the EU region. Some users in the EU region are experiencing failures when attempting to login to Cloud phone services in Webex App. As a work around they can use their registered device to make and receive calls.

We are working towards restoring the services and apologize for the inconvenience this may cause.

Latest Webex by Cisco outages

Webex Calling: Administrators may experience failures with some provisioning tasks - about 14 hours ago
Webex Meetings: SIP (on-prem) devices unable to join Webex Meetings in APAC region - 8 days ago
Webex Meetings: Multiple service degradation for users in the US region - 9 days ago
Webex Calling: Some Webex Calling PSTN users in EU region are not able to make outbound calls - 11 days ago
Webex Calling: Voicemail transcription failures - 13 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook