Outage in Webex by Cisco

Webex Calling: Some users in the EU region are unable to login to Cloud phone services in Webex App

Resolved Minor

June 24, 2025 - Started 11 months ago - Lasted about 1 hour

Incident Report

Engineering is investigating an issue impacting phone services login in Webex App for Webex calling users in the EU region. Some users in the EU region are experiencing failures when attempting to login to Cloud phone services in Webex App. As a work around they can use their registered device to make and receive calls. We are working towards restoring the services and apologize for the inconvenience this may cause.

Components affected

Webex by Cisco Webex Calling

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Latest Updates ( sorted recent to last )

MONITORING 11 months ago - at 06/24/2025 04:03PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 11 months ago - at 06/24/2025 03:14PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 11 months ago - at 06/24/2025 02:47PM

Engineering is investigating an issue impacting phone services login in Webex App for Webex calling users in the EU region. Some users in the EU region are experiencing failures when attempting to login to Cloud phone services in Webex App. As a work around they can use their registered device to make and receive calls.

We are working towards restoring the services and apologize for the inconvenience this may cause.

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