Outage in Webex by Cisco

Webex Calling: Administrators in the US region may experience failures when retrieving CDR reports

Resolved Minor
June 13, 2025 - Started 4 months ago - Lasted about 1 hour

Incident Report

Engineering is investigating an issue that is preventing Webex Calling administrators in the US region from generating CDR reports. Administrators may experience failures when generating CDR reports from Webex Control Hub and/or via API. We are working towards service restoration and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Control Hub Webex by Cisco Webex Calling

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Latest Updates ( sorted recent to last )
MONITORING 4 months ago - at 06/13/2025 02:48PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 4 months ago - at 06/13/2025 02:41PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 4 months ago - at 06/13/2025 02:12PM

Engineering is investigating an issue that is preventing Webex Calling administrators in the US region from generating CDR reports. Administrators may experience failures when generating CDR reports from Webex Control Hub and/or via API.

We are working towards service restoration and apologize for any inconvenience this may cause.

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