Outage in Webex by Cisco

Webex App: Intermittent failures with space management and Messaging API

Resolved Minor
August 15, 2025 - Started 5 months ago - Lasted about 1 hour

Incident Report

Engineering is investigating an issue that may cause intermittent failures with Webex space management (add/remove users, archiving spaces, etc). Additionally, users may experience issues with webhook and Messaging API. If you encounter such an issue, please retry your operation. This is impacting the Ohio & Oregon data centers. Engineering is working on restoring services and we apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex App

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Latest Updates ( sorted recent to last )
MONITORING 5 months ago - at 08/16/2025 01:58AM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 5 months ago - at 08/16/2025 01:44AM

Engineering has identified the issue, and we are working on a fix to restore services. We will continue to provide updates as they become available.

We appreciate your patience while we address this service incident.

INVESTIGATING 5 months ago - at 08/16/2025 01:28AM

Engineering is investigating an issue that may cause intermittent failures with Webex space management (add/remove users, archiving spaces, etc). Additionally, users may experience issues with webhook and Messaging API. If you encounter such an issue, please retry your operation. This is impacting the Ohio & Oregon data centers.

Engineering is working on restoring services and we apologize for any inconvenience this may cause.

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