Outage in Webex by Cisco

Webex Meetings: Users may experience incorrect IVR prompts after dialing into Webex Audio PSTN numbers in EMEA and EU region

Resolved Minor
August 25, 2025 - Started about 2 months ago - Lasted about 2 hours

Incident Report

Engineering is investigating an issue impacting the Webex Audio PSTN numbers in EMEA and EU region. Users calling the Webex Audio numbers in the EMEA and EU regions may not get the correct IVR prompts and will not be able to join the audio conference. This issue is exclusive to users dialing into the Webex Audio PSTN numbers in the EMEA and EU region. As a workaround users can request a call-back or use the Computer audio (VoIP) to join audio conference. We are working towards restoring services and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex Meetings

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Latest Updates ( sorted recent to last )
MONITORING about 2 months ago - at 08/25/2025 12:38PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED about 2 months ago - at 08/25/2025 11:28AM

Engineering has identified the issue, and we are working on a fix to restore services. We will continue to provide updates as they become available.

We appreciate your patience while we address this service incident.

INVESTIGATING about 2 months ago - at 08/25/2025 11:18AM

Engineering is investigating an issue impacting the Webex Audio PSTN numbers in EMEA and EU region. Users calling the Webex Audio numbers in the EMEA and EU regions may not get the correct IVR prompts and will not be able to join the audio conference. This issue is exclusive to users dialing into the Webex Audio PSTN numbers in the EMEA and EU region. As a workaround users can request a call-back or use the Computer audio (VoIP) to join audio conference.

We are working towards restoring services and apologize for the inconvenience this may cause.

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