Outage in Webex by Cisco

Webex Control Hub: Administrators may encounter blank data when generating media quality reports in the Troubleshooting section

Resolved Minor
September 17, 2025 - Started 5 days ago - Lasted about 4 hours

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Outage Details

Engineering is currently investigating an issue that is resulting in missing media quality data within the Troubleshooting section of Webex Control Hub for some administrators. Administrators attempting to generate media quality reports in the Troubleshooting section may encounter blank data. We are actively working to resolve the issue and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Control Hub
Latest Updates ( sorted recent to last )
MONITORING 4 days ago - at 09/17/2025 05:25PM

Engineering has completed remediation activities, and services have been restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 5 days ago - at 09/17/2025 03:56PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 5 days ago - at 09/17/2025 02:00PM

Engineering is currently investigating an issue that is resulting in missing media quality data within the Troubleshooting section of Webex Control Hub for some administrators. Administrators attempting to generate media quality reports in the Troubleshooting section may encounter blank data.

We are actively working to resolve the issue and apologize for any inconvenience this may cause.

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