Outage in Webex by Cisco
Dedicated Instance/UCM Cloud: Connectivity failures with poxy server 69.168.16.27
Resolved Minor
August 23, 2026 - Started 9 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
Webex Dedicated Instance/UCM Cloud experienced a 5.4-hour connectivity failure with proxy server 69.168.16.27, causing licensing compliance alarms, inaccessible CyberArk/Expressway services, and blocked UC app agent reachability from Control Hub. Engineering identified the root cause and deployed a fix, restoring full service operation. Services are now operational and being monitored for stability.
Engineering is investigating connectivity issues with proxy server 69.168.16.27. The impact includes licensing compliance alarms, inaccessible CyberArk/Expressway services, and blocked UC app agent reachability from Control Hub.
We appreciate your patience while we address this issue and apologize for any inconvenience this may cause."
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Latest Updates ( sorted recent to last )
MONITORING
9 days ago - at 08/23/2026 02:58PM
Engineering deployed a fix and services are now fully operational.
We will continue to monitor to ensure service stability
IDENTIFIED
9 days ago - at 08/23/2026 02:35PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the progress closely and will provide the next update in four hours or sooner should significant progress occur.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
9 days ago - at 08/23/2026 10:01AM
Engineering is investigating connectivity issues with proxy server 69.168.16.27. The impact includes licensing compliance alarms, inaccessible CyberArk/Expressway services, and blocked UC app agent reachability from Control Hub.
We appreciate your patience while we address this issue and apologize for any inconvenience this may cause."
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