Outage in Webex by Cisco

Webex Meetings: Some users may experience video call join failures

Resolved Minor
September 24, 2025 - Started about 2 months ago - Lasted 36 minutes

Incident Report

Engineering is investigating an issue causing video call join failures for Webex for Government environment. Some users attempting to join meetings using Video devices or SIP connections may experience failures. We are working towards restoring services and apologize for the inconvenience this may cause
Components affected
Webex by Cisco Webex Cloud Registered Device Webex by Cisco Webex Meetings

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Latest Updates ( sorted recent to last )
MONITORING about 2 months ago - at 09/24/2025 12:22PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED about 2 months ago - at 09/24/2025 12:19PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING about 2 months ago - at 09/24/2025 12:01PM

Engineering is investigating an issue causing video call join failures for Webex for Government environment. Some users attempting to join meetings using Video devices or SIP connections may experience failures.

We are working towards restoring services and apologize for the inconvenience this may cause

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