Outage in Webex by Cisco

Webex Control Hub: Administrators may see incorrect device status

Resolved Minor

September 25, 2025 - Started 5 months ago - Lasted about 1 hour

Incident Report

Engineering is investigating an issue causing device status to show incorrectly in Webex Control Hub. Administrators may observe some offline devices appearing as online in Webex Control Hub. We are working to restore the service and apologize for any inconvenience this may cause.

Components affected

Webex by Cisco Webex Control Hub

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Latest Updates ( sorted recent to last )

MONITORING 5 months ago - at 09/25/2025 09:07AM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 5 months ago - at 09/25/2025 08:27AM

Engineering has identified the issue and is working on a fix to restore services. We will continue to provide updates as they become available.

We appreciate your patience while we address this service incident.

INVESTIGATING 5 months ago - at 09/25/2025 08:16AM

Engineering is investigating an issue causing device status to show incorrectly in Webex Control Hub. Administrators may observe some offline devices appearing as online in Webex Control Hub.

We are working to restore the service and apologize for any inconvenience this may cause.

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