Outage in Webex by Cisco

Webex Control Hub: Administrators may see incorrect device status

Resolved Minor
September 25, 2025 - Started 1 day ago - Lasted about 1 hour

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Outage Details

Engineering is investigating an issue causing device status to show incorrectly in Webex Control Hub. Administrators may observe some offline devices appearing as online in Webex Control Hub. We are working to restore the service and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Control Hub
Latest Updates ( sorted recent to last )
MONITORING 1 day ago - at 09/25/2025 09:07AM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 1 day ago - at 09/25/2025 08:27AM

Engineering has identified the issue and is working on a fix to restore services. We will continue to provide updates as they become available.

We appreciate your patience while we address this service incident.

INVESTIGATING 1 day ago - at 09/25/2025 08:16AM

Engineering is investigating an issue causing device status to show incorrectly in Webex Control Hub. Administrators may observe some offline devices appearing as online in Webex Control Hub.

We are working to restore the service and apologize for any inconvenience this may cause.

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