Outage in Webex by Cisco

Webex Calling: Administrators may experience delays accessing call history and CDR data via API and Webex Control Hub

Resolved Minor
October 15, 2025 - Started 3 days ago - Lasted about 2 hours

Incident Report

Engineering is currently investigating an issue that may result in delays for Webex Calling users when retrieving call history and CDR data via API and Webex Control Hub. We are actively working to resolve the issue and apologize for any inconvenience this may cause.

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Latest Updates ( sorted recent to last )
MONITORING 3 days ago - at 10/15/2025 03:53PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 3 days ago - at 10/15/2025 03:26PM

Upon further investigation, the engineering team has identified additional impacts affecting the delivery of push notifications for some mobile users and device endpoints, in addition to the previously communicated impact.

We appreciate your patience while we work to restore services and apologize for the inconvenience this may cause.

IDENTIFIED 3 days ago - at 10/15/2025 03:00PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 3 days ago - at 10/15/2025 02:30PM

Engineering is currently investigating an issue that may result in delays for Webex Calling users when retrieving call history and CDR data via API and Webex Control Hub.

We are actively working to resolve the issue and apologize for any inconvenience this may cause.

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