Outage in Webex by Cisco

Webex Meetings: Recording playback and download failures

Resolved Minor
October 17, 2025 - Started about 14 hours ago - Lasted 12 minutes

Incident Report

Engineering is investigating an issue that is causing users to be unable to playback or download existing recordings. New recording creation within meeting is not impacted. We are working to restore the service and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Meetings

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Latest Updates ( sorted recent to last )
MONITORING about 13 hours ago - at 10/17/2025 11:02PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED about 13 hours ago - at 10/17/2025 11:01PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING about 14 hours ago - at 10/17/2025 10:52PM

Engineering is investigating an issue that is causing users to be unable to playback or download existing recordings. New recording creation within meeting is not impacted.

We are working to restore the service and apologize for any inconvenience this may cause.

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