Outage in Webex by Cisco
Webex Calling: Agent dashboard for Customer Assist issue and CDR data delay
Resolved Minor
October 24, 2025 - Started 6 months ago
- Lasted about 1 hour
Incident Report
Engineering is investigating an issue impacting Webex Calling users. Agent dashboards may not load for Customer Assist. Additionally, new CDR data may not be available or be delayed.
Engineering is working on restoring service and we apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex CallingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
6 months ago - at 10/25/2025 01:58AM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
6 months ago - at 10/25/2025 01:39AM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
6 months ago - at 10/25/2025 12:53AM
Engineering is investigating an issue impacting Webex Calling users. Agent dashboards may not load for Customer Assist. Additionally, new CDR data may not be available or be delayed.
Engineering is working on restoring service and we apologize for any inconvenience this may cause.
Latest Webex by Cisco outages
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