Outage in Webex by Cisco

Webex Calling: Agent dashboard for Customer Assist issue and CDR data delay

Resolved Minor

October 25, 2025 - Started 4 months ago - Lasted about 1 hour

Incident Report

Engineering is investigating an issue impacting Webex Calling users. Agent dashboards may not load for Customer Assist. Additionally, new CDR data may not be available or be delayed. Engineering is working on restoring service and we apologize for any inconvenience this may cause.

Components affected

Webex by Cisco Webex Calling

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Latest Updates ( sorted recent to last )

MONITORING 4 months ago - at 10/25/2025 01:58AM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 4 months ago - at 10/25/2025 01:39AM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 4 months ago - at 10/25/2025 12:53AM

Engineering is investigating an issue impacting Webex Calling users. Agent dashboards may not load for Customer Assist. Additionally, new CDR data may not be available or be delayed.

Engineering is working on restoring service and we apologize for any inconvenience this may cause.

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