Webex Calling: Agent dashboard for Customer Assist issue and CDR data delay

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

Engineering is investigating an issue impacting Webex Calling users. Agent dashboards may not load for Customer Assist. Additionally, new CDR data may not be available or be delayed.

Engineering is working on restoring service and we apologize for any inconvenience this may cause.