Outage in Webex by Cisco

Webex Calling: Some administrators in the US region may be unable to view and manage devices in Webex Control Hub

Resolved Minor

October 28, 2025 - Started 3 months ago - Lasted about 1 hour

Incident Report

Engineering is investigating an issue that is affecting Webex Control Hub device management for users in the US region. Some Webex Calling administrators are unable to view license counts or manage organization device inventory. We are working towards full restoration at the earliest and we thank you for your patience while we continue to address this issue.

Components affected

Webex by Cisco Webex Control Hub Webex by Cisco Webex Calling

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Latest Updates ( sorted recent to last )

MONITORING 3 months ago - at 10/28/2025 05:01PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 3 months ago - at 10/28/2025 04:09PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 3 months ago - at 10/28/2025 03:52PM

Engineering is investigating an issue that is affecting Webex Control Hub device management for users in the US region. Some Webex Calling administrators are unable to view license counts or manage organization device inventory.

We are working towards full restoration at the earliest and we thank you for your patience while we continue to address this issue.

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