Outage in Webex by Cisco

Webex Calling: Calls are not being recorded

Resolved Minor

December 06, 2025 - Started about 1 month ago - Lasted 32 minutes

Incident Report

Engineering is investigating an issue impacting Webex Calling services. Users are hearing the error message, "Recording not available at this time," on calls. We are working to restore services and apologize for any inconvenience this may cause.

Components affected

Webex by Cisco Webex Calling

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Latest Updates ( sorted recent to last )

MONITORING about 1 month ago - at 12/06/2025 07:44AM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED about 1 month ago - at 12/06/2025 07:22AM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING about 1 month ago - at 12/06/2025 07:17AM

Engineering is investigating an issue impacting Webex Calling services. Users are hearing the error message, "Recording not available at this time," on calls.

We are working to restore services and apologize for any inconvenience this may cause.

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