Outage in Webex by Cisco

Webex Meetings: Users are unable to download or playback recordings

Resolved Minor
December 12, 2025 - Started 9 days ago - Lasted about 1 hour

Incident Report

Engineering is investigating an issue that is impacting playback and download of recordings for Webex Meetings users. Users are unable to download or playback their Webex Meeting recordings. We are working towards restoring services and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex Meetings

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Latest Updates ( sorted recent to last )
MONITORING 9 days ago - at 12/12/2025 04:39PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 9 days ago - at 12/12/2025 04:21PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 9 days ago - at 12/12/2025 03:56PM

Engineering is investigating an issue that is impacting playback and download of recordings for Webex Meetings users. Users are unable to download or playback their Webex Meeting recordings.

We are working towards restoring services and apologize for the inconvenience this may cause.

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