Outage in Webex by Cisco

Webex Meetings: Attendees unable to join VoIP/Video in encrypted meetings

Resolved Minor
December 24, 2025 - Started 5 days ago - Lasted 44 minutes

Incident Report

Engineering is investigating an issue that is causing attendees to not be able to join VoIP or video for encrypted meetings. As a workaround, please use a regular (non-encrypted) meetings if possible. We are working on restoring services and apologize for any inconvenience.
Components affected
Webex by Cisco Webex Meetings

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Latest Updates ( sorted recent to last )
MONITORING 5 days ago - at 12/24/2025 09:01AM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 5 days ago - at 12/24/2025 08:50AM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 5 days ago - at 12/24/2025 08:24AM

Engineering is investigating an issue that is causing attendees to not be able to join VoIP or video for encrypted meetings. As a workaround, please use a regular (non-encrypted) meetings if possible.

We are working on restoring services and apologize for any inconvenience.

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