Webex Meetings: Degraded Meetings services experience for users in the EU region

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

Engineering is investigating an issue impacting Webex Meetings services for some users in the EU region. Some users may experience degraded audio and video quality during their meetings. Users may also experience cascade link delays or failures, creating a split-meeting condition between endpoints and Webex Meetings clients. Additionally, there may be issues with in-meeting features such as mute, unmute, sharing, roster, etc. A small subset of users may experience delays or failures when joining meetings, including those using End-to-End Encrypted meetings.

We are working towards restoring services, we apologize for the inconvenience this may cause.