Outage in Webex by Cisco

Webex Meetings: Intermittent video call join failures for a small subset of users

Resolved Minor

January 28, 2026 - Started 10 days ago - Lasted 44 minutes

Incident Report

Engineering is investigating an issue which may cause a small subset of users to experience video call join failures when attempting to join Webex Meetings. We are working to restore services as quickly as possible and apologize for the inconvenience this may cause.

Components affected

Webex by Cisco Webex Meetings

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Latest Updates ( sorted recent to last )

MONITORING 10 days ago - at 01/28/2026 09:02PM

Engineering has completed remediation activities, and services have been restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 10 days ago - at 01/28/2026 08:51PM

Engineering has identified the issue and is working on a fix to restore services. We will continue to provide updates as they become available.

INVESTIGATING 10 days ago - at 01/28/2026 08:40PM

Engineering is investigating an issue which may cause a small subset of users to experience video call join failures when attempting to join Webex Meetings.

We are working to restore services as quickly as possible and apologize for the inconvenience this may cause.

Latest Webex by Cisco outages

Webex Dedicated Instance: Customers to be unable to access IAAS applications - about 13 hours ago

Webex Calling: Some users are experiencing registration failures for MPP devices and soft phones - 1 day ago

Webex Calling : Some users are experiencing registration failures for MPP devices and soft phones - 3 days ago

Webex Contact Center: Call recordings are unable to be retrieved and failures updating historical and Realtime reports - 7 days ago

Webex Cloud Registered Device: Registration failures - 7 days ago

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