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Outage in Webex by Cisco

Webex Calling : Some users are experiencing registration failures for MPP devices and soft phones

Resolved Minor
February 05, 2026 - Started 2 months ago - Lasted about 5 hours

Incident Report

Engineering is investigating an issue impacting Webex for Government users utilizing Webex for Broadcloud services. Some users are experiencing registration failures of MPP devices and soft phones. Already registered devices are also getting unregistered. We are working to restore the service and apologize for any inconvenience caused.
Components affected
Webex by Cisco Webex Calling

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Latest Updates ( sorted recent to last )
MONITORING 2 months ago - at 02/05/2026 02:09PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 2 months ago - at 02/05/2026 01:56PM

Engineering continues to work towards service restoration. We will provide the next update as and when new information becomes available.

We appreciate your patience while we address this service incident.

IDENTIFIED 2 months ago - at 02/05/2026 11:33AM

Engineering continues to actively work to fully restore the affected services. We will share further updates as soon as new information is available.

Thank you for your patience as we address this service incident.

IDENTIFIED 2 months ago - at 02/05/2026 09:39AM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 2 months ago - at 02/05/2026 09:31AM

Engineering is investigating an issue impacting Webex for Government users utilizing Webex for Broadcloud services. Some users are experiencing registration failures of MPP devices and soft phones. Already registered devices are also getting unregistered.

We are working to restore the service and apologize for any inconvenience caused.

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