Outage in Webex by Cisco

Webex Calling: Some users are experiencing registration failures for MPP devices and soft phones

Resolved Minor

February 06, 2026 - Started 2 months ago - Lasted about 2 hours

Incident Report

Engineering is investigating an issue impacting Webex for Government users utilizing Webex for Broadcloud services. Some users are experiencing registration failures of MPP devices and soft phones. Already registered devices may also getting unregistered. We are working to restore the service and apologize for any inconvenience caused.

Components affected

Webex by Cisco Webex Calling

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Latest Updates ( sorted recent to last )

MONITORING 2 months ago - at 02/06/2026 06:42AM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 2 months ago - at 02/06/2026 06:12AM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 2 months ago - at 02/06/2026 05:38AM

Engineering is investigating an issue impacting Webex for Government users utilizing Webex for Broadcloud services. Some users are experiencing registration failures of MPP devices and soft phones. Already registered devices may also getting unregistered.

We are working to restore the service and apologize for any inconvenience caused.

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